Selecting the right cleaner, first time Because the cheapest quote often wins, you won’t be surprised to hear that it’s common practice in our industry for companies to drop their prices to secure your contract. While this seems like a win-win situation, it doesn’t add up in the long run for either party. We’re upfront about our real costs and we don’t discount to win a contract.
Time is money in both our businesses When a cleaning company gives a discounted quote to win the job, they need to recoup their costs. This is often done by having their cleaners rush through a job in less time than what has been quotes. But a few weeks into the new contract problems inevitably arise as service levels slip and complaints about cleanliness start to rise.
Accurate assessment from an accredited system Our approach is to use our ISO Accredited systems to break down tasks. Cleaning is relatively straight forward, it comes down to specifications, 1 minute here, 30 seconds there. Cleaners need the right amount of time to do the job agreed. When we quote a job, we complete a comprehensive cleaning needs audit, which gives you an accurate assessment of time and therefore cost.
Attention to detail We come out to every premise that we quote on to meet you and walk through your commercial property room by room. It takes less than 15 minutes, while we measure and ask questions, so that together we can agree on what needs to be done. From that detailed specification, our clever CRM system works out the exact time required and that’s what we use to form our quote. We don’t have contracts, instead we put in place a service agreement, that is 95% based on the detailed specification we developed with you at our first onsite meeting.
Unexpected benefits – reduced sick days We look at all the usual surfaces like floors, reception areas, toilets and meeting room tables. But also point out important places where germs build up, like fridges, sinks, taps, door handles, desks, desk phones and light switches. You’ll be amazed at how this can reduce employee sick days!
Ownership and living wage A huge difference to our service and culture is happiness, because happy cleaners do a better job, week-in, week-out. They stay with your job (and Cleancorp) for years. Many of our cleaners are owner-operators so your business is their business. We also ensure our cleaners receive the ‘living wage’ when many cleaning companies pay minimum wage. That’s why we’d rather walk away than drop our prices and compromise our service levels.
Sustainable - Quality Like our sustainable cleaning products, we want clients for the long term. That’s why our entire business is designed around keeping happy clients and cleaners. Cleancorp Operations team who work with you and our cleaners to ensure our high standards are consistently met, and we’re working hard to address any problems before you see them If you spot a problem, let us know and we’ll fix it within 24 hours. We’ll often recommend an initial ‘deep clean’ with new customers to get premises up to Cleancorp standards from the outset. If you want to know what your cleaning should cost, give Cleancorp a call and make a 15-minute appointment.